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We at the Seoul Metropolitan Rapid Transit (SMRT) Corporation make it our duty to provide you the best service
and pledge to serve you to the best of our ability.

Customer Service Charter
  • We will make customer safety our top priority
  • We will serve our customers quickly and accurately
  • Customer satisfaction will be our reward
  • We will think and act from the customer's standpoint to provide better service
  • Our success will be assessed by customer satisfaction

In order to keep these promises, we have set a service standard and promise to act according to these standards.

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